Prime Secured
Client Support

Book a Free Network Assessment

Looking for IT
Support?

Cybersecurity concerns? Network issues? Slow computers?
Partner with Prime Secured for Stress-Free IT.
Book an Intro Call
Estimate Your Costs
Request Your Free Security Audit

Do you know the state of your data security posture?

Find out with a complimentary risk assessment
NEED IT SUPPORT?

Frustrated with IT headaches? Let’s simplify your tech—so you can focus on growth.

At Prime Secured, we take the stress out of IT so you can run your business with confidence. Whether you're in Omaha, Lincoln, or the surrounding areas, our expert team provides reliable managed IT services and support—so you don’t have to worry about downtime, security threats, or tech troubles.
  • Proactive monitoring & support – Prevent issues before they disrupt your business.
  • Expert IT guidance – No more guessing—just trusted solutions tailored to your needs.
  • Cost-effective & scalable – Get enterprise-level IT without the high costs of an in-house team.
Spend less time on tech frustrations and more time growing your business.
 Get Your Free IT Consultation
Frustrated with IT headaches Let’s simplify your tech—so you can focus on growth.

Managed IT Services Include

Our core offering covers the essentials. From there, we customize your package to align with your business size, goals, and compliance requirements.

Cybersecurity Services

Cybersecurity Services

  • 24×7 Managed Detection & Response
    • Cloud
    • Endpoint
    • Network
  • Advanced Email Protection
  • Dark Web Monitoring
  • Vulnerability Scanning
  • Secure Remote Capabilities
Network & Device Management

Network & Device Management

  • New Computer Setup
  • Microsoft Patching
  • Third-Party Patching
  • Proactive Monitoring Services
  • Flexible Procurement Options
Virtual CIO & CISO Services

Virtual CIO & CISO Services

  • Strategic Business Reviews
    • Technology Budgeting
    • Technology Strategy
    • General Technology Guidance
  • Annual Cyber Security Review
    • Office 365 & Active Directory Security — Posture Review
    • Briefing on Industry Trends and Additional Suggested Measures
User Training

User Training

  • Security Awareness Training
  • Phishing Simulation
Disaster Recovery Services

Disaster Recovery Services

  • Annual Restore Tests
  • Routine Backups
Reporting & Metrics

Reporting & Metrics

  • Unified Reporting & Dashboards
  • Customer Satisfaction Metrics

Industries We Serve

We proudly support small to mid-sized businesses across Nebraska with responsive managed IT services. Here are some of the industries that absolutely love our service:

  • Accounting Firms
  • Title Companies
  • Insurance Agencies
  • Banks & Credit Unions
  • Law Offices
  • Manufacturing Companies
  • Agricultural Operations
  • Local Government
  • Nonprofit Organizations
  • Medical Clinics & Practices

3,000+ Devices Secured

Keeping businesses safe from cyber threats.

20+ Industries Protected

 Tailored IT solutions for your unique needs.

99.2% Satisfaction

Because your success is our mission.

100% Net Promoter Score

Businesses love us (and you will too).

What Our Clients Have to Say

Hear What Our Customers Are Saying!
m
Mari Robles
they are very professional, prompt and thorough!
e
Edwin Leon
Prime has always provided quick, efficient service for my company. On the occasion of a particularly stubborn or complex issue, their support staff has always been very communicative and courteous as they worked through it. Highly reccomended!
unnamed
sandy lemen
Prime Secured has provided impeccable service throughout our time with them. They are responsive, smart, dedicated, fast, friendly, articulate, and just an overall joy to work with. I can’t say enough about how great they are, and their customer service is TOP NOTCH within every department and in each agent/tech support person. Simply the best.
Alexis Bradford
Alexis Bradford
ALL of our Prime Secured team is top-of-the-line. John, Brian, Lexi, Troy, Andrew, everyone. They are prompt, proactive, accessible, knowledgeable, and so courteous. They explain things in a way that make sense to those that are not “techy”. Best of all, you feel like you are not settling by selecting them as your IT provider. You are proud to say, “Our IT is Prime Secured.”
Muhammed Rasheduzzaman
Muhammed Rasheduzzaman
My experience with Prime Secured as a security solutions provider has been excellent. Their team is knowledgeable, responsive, and highly professional.
todd
Todd Houston
The Prime Secured team was superb. They remotes into my computer fixed my issues and were extremely helpful and easy to work with.
Dan Wells
Dan Wells
My experience with Prime Secured as a security solutions provider has been excellent. Their team is knowledgeable, responsive, and highly professional.
AMRUTHA PRABHU
AMRUTHA PRABHU
Prime Secure support is super responsive and professional. Always help solve issues with laptop and are very easy to work with. Happy to have their support on out IT needs
Kelly Eisaman
Kelly Eisaman
I am very happy with Prime Secured and they way they troubleshoot and solve IT issues. I am NOT very savvy with technology and they have always come through with solutions to my issues. Thank you.
Martha
Martha Bang
Prime Secured always provides me prompt, thorough service! Thank you for a job well done!
Download our guide

How to Select the Right Managed IT Provider

Team

Your Partners in Strategy & Success

At Prime Secured, we act as an extension of your team—working alongside you to protect your business from cyber threats and keep your systems running strong. Our experts monitor, respond, and adapt to keep you secure around the clock.
Exceptional service is what we’re known for, and you’ll always find someone ready to help when you need it.

Here are a few of the friendly faces you’ll meet along the way.

Client Success Team

Jon
Jon
Business Development Rep
Justin
Solution Engineer
Brian
Technical Account Manager

Leadership Team

Jamie
Jamie
President and CEO
Steve
COO/Founding Partner
Kirt
MSP Operations Manager
Justin
Solution Engineer
Kyle
Project Manager
Joe
Technical Support Manager

Frequently Asked Questions

Find answers to common questions.
That’s perfectly fine — many of our clients come to us while working with another provider. We’ll coordinate a smooth transition with minimal disruption. Our onboarding process is designed to be collaborative, respectful of existing relationships, and focused on getting your IT environment stable, secure, and aligned with your goals.
Our pricing is based on the size of your organization, the number of users or devices, and the level of support you need. We offer flexible, fixed monthly plans that make budgeting predictable — no surprise fees. After a quick consultation, we can provide a customized quote aligned with your goals and budget.
Not necessarily. We always start by evaluating your current infrastructure to identify what’s working well and what might need an upgrade. In many cases, we can optimize what you already have. If new equipment is needed, we’ll explain why, provide options that fit your budget, and handle procurement and setup for you.
Our goal is to reduce your IT workload — not add to it. During onboarding, we’ll need some initial input from your team to understand your systems, users, and priorities. After that, our experts handle daily monitoring, maintenance, and support, freeing your staff to focus on core business activities.
Absolutely. We work with organizations in highly regulated industries such as healthcare, finance, and manufacturing, and we’re well-versed in standards like HIPAA, SOC2, PCI-DSS, NIST, and CMMC. Our solutions and documentation are tailored to help you stay compliant and audit-ready at all times.
If you’re dealing with downtime, inconsistent support, or security concerns — or simply want a more strategic approach to IT — managed services can be a smart move. We take a consultative approach, not a one-size-fits-all plan. Before you commit, we’ll conduct a free technology assessment and discuss your goals, risks, and challenges. You’ll walk away with a clear picture of where we can bring value and how managed IT can improve efficiency, security, and cost control.
Outsourcing gives you access to an entire team of certified experts at a fraction of the cost of hiring in-house. You also save by preventing costly downtime, data breaches, and system failures. With predictable monthly pricing and proactive maintenance, your IT budget becomes more stable and easier to manage.
Yes. While we're proudly based in Nebraska and love supporting local businesses, we also manage networks and users across the U.S. through remote monitoring tools and nationwide partnerships. Whether you have on office or multiple sites, we'll ensure consistent service and security everywhere.

Ready for Stress-Free IT? Let’s Talk.

Let Prime Secured take IT off your plate so you can focus on growing your business. We deliver responsive support, strategic guidance, and technology that actually solve problems.

Contact Prime Today for Your Managed IT Services

Call Anytime

 1-888-289-4899

Insights Hub

Topics You May Be Interested In

Check our Youtube Series

The Prime Concern

See More

The Critical Link Between Managed IT & Cybersecurity

Play Now

Avoid the Wrong IT Infrastructure Decision NOW!

Play Now

Your Guide to TRUE Cloud Protection & Data Safety Today

Play Now

Read our articles & news

See More
Healthcare Security Systems

Healthcare Security Systems: Cameras, Access Control & HIPAA Compliance

Read More
Integrating Video Surveillance and Access Control at Enterprise Scale

Integrating Video Surveillance and Access Control at Enterprise Scale

Read More
Enterprise Video Management Systems

Enterprise Video Management Systems (VMS): What You Need to Know

Read More
How Enterprises Manage Security Across Multiple Locations

How Enterprises Manage Security Across Multiple Locations

Read More
How Physical Security and Cybersecurity Converge in Enterprise Security

How Physical Security and Cybersecurity Converge in Enterprise Security

Read More
What Is Zero Trust Architecture

What Is Zero Trust Architecture?

Read More

Want Even More Technology Support
From Prime?

Take a look at our commercial physical security solutions
View Service
Consultation

What Are Managed IT Services?

Managed IT services is a model in which a third-party provider — called a Managed Service Provider, or MSP — takes responsibility for monitoring, managing, and supporting a business’s technology infrastructure on an ongoing basis. Rather than calling for help only when something breaks, businesses that partner with an MSP receive proactive support, continuous monitoring, and strategic guidance as part of a predictable monthly agreement. For small and mid-sized businesses, managed IT services replace — or significantly extend — the capabilities of an internal IT team. Instead of hiring, training, and retaining specialized staff across disciplines like cybersecurity, networking, and cloud management, you gain access to a full team of experts for a fraction of the cost. At Prime Secured, our managed IT services are built around a cybersecurity-first approach — meaning every layer of your technology environment is designed and managed with security as the foundation, not an afterthought.

Managed IT Services vs. In-House IT: What’s Right for Your Business?

Deciding between managed IT services and building an in-house IT team is one of the most important technology decisions a growing business can make. Here’s how the two approaches compare:
Factor Managed IT Services (MSP) In-House IT Team
Cost Predictable monthly fee; no hiring or benefits overhead Salary, benefits, training, tools, and turnover costs
Expertise Access to a full team across networking, security, cloud, and compliance Limited to the skill set of the individuals hired
Coverage 24×7 monitoring and support Typically limited to business hours
Scalability Easily scales up or down as your business grows Requires additional hires to scale
Response Time Defined SLAs with guaranteed response times Dependent on staff availability and workload
Security Enterprise-grade cybersecurity tools included Security tools and expertise must be separately sourced
Strategic Guidance Includes vCIO/vCISO-level technology planning Requires a senior hire or separate consultant
For most small and mid-sized businesses, a managed IT services partner delivers more comprehensive coverage at a lower total cost than maintaining a fully-staffed internal IT department. And for businesses that already have an internal IT lead, a co-managed IT arrangement with Prime Secured can fill the gaps in coverage, expertise, and bandwidth.

What to Expect: Prime Secured’s Managed IT Onboarding Process

Getting started with a new managed IT provider should feel seamless — not stressful. Here’s exactly what the onboarding process looks like when you partner with Prime Secured:

Step 1: Free IT Assessment & Discovery

We start with a complimentary network and security assessment to document your current technology environment — devices, software, network infrastructure, and security posture. This gives us a complete picture of where you are and what needs to be addressed immediately.

Step 2: Custom Service Proposal

Based on the assessment findings, your business size, and your goals, we build a service plan tailored to your needs. No cookie-cutter packages — your agreement reflects the specific support, monitoring, and security layers your environment requires.

Step 3: Deployment & System Integration

Our team deploys our monitoring agents, security tools, and management platforms across your environment. We handle the technical setup so your team experiences zero disruption. Most onboardings are completed within a single business week.

Step 4: Active Monitoring & Ongoing Support

From day one of go-live, your environment is under 24×7 monitoring. Our helpdesk is available when your team needs support, and our systems are working in the background to catch issues before they become problems.

Step 5: Strategic Reviews & Continuous Improvement

Through quarterly business reviews with your dedicated Virtual CIO, we assess performance, review your technology roadmap, and make recommendations that keep your IT aligned with your business goals. This is where managed IT becomes more than support — it becomes a competitive advantage.

Managed IT Services Built for Your Industry

Every industry faces a unique combination of technology challenges, compliance requirements, and operational demands. Prime Secured has deep experience supporting businesses across a range of sectors — and we bring that industry knowledge to every client relationship.

Accounting Firms & Financial Services

Financial organizations handle sensitive client data that is a top target for cybercriminals. Prime Secured provides the endpoint protection, encrypted communications, dark web monitoring, and access controls that firms need to protect client confidentiality and meet regulatory expectations. We understand the uptime demands of tax season and keep your systems running when it matters most.

Healthcare & Medical Clinics

Healthcare providers are required to protect patient information under HIPAA — and the penalties for a breach are severe. Our managed IT services for medical practices include HIPAA-aligned security configurations, encrypted data backups, secure remote access for staff, and regular vulnerability assessments to keep your practice audit-ready and patient data protected.

Banks & Credit Unions

Financial institutions face some of the most aggressive and sophisticated cyber threats of any industry. Prime Secured delivers 24×7 managed detection and response, advanced email protection, and multi-layered network security designed to meet the standards expected of organizations entrusted with customer financial data.

Law Offices & Legal Services

Attorneys and legal professionals have strict ethical obligations to protect client privilege and confidential information. Our managed IT services provide law firms with secure document management environments, role-based access controls, and the reliable, responsive support that a busy legal practice depends on to keep billable hours uninterrupted.

Manufacturing & Industrial Operations

Modern manufacturing environments rely on a connected mix of operational technology (OT) and traditional IT systems. Prime Secured helps manufacturing companies secure both environments, manage device fleets across facilities, and build the network reliability that production workflows require.

Nonprofit Organizations

Nonprofits often operate lean teams with limited IT resources — but that doesn’t mean they’re low-priority targets. Donor data, grant records, and financial information all need protection. Prime Secured delivers enterprise-grade IT security and support scaled to nonprofit budgets, so you can focus your resources on your mission.

Managed IT Services: Frequently Asked Questions

What is included in managed IT services?

Prime Secured’s managed IT services include 24×7 cybersecurity monitoring (cloud, endpoint, and network), advanced email protection, dark web monitoring, vulnerability scanning, network and device management, Microsoft and third-party patching, disaster recovery and routine backups, security awareness training, phishing simulation, unified reporting, and Virtual CIO and CISO advisory services. Every client’s plan is customized based on their environment, business size, and compliance requirements.

How much do managed IT services cost?

Managed IT services are typically priced on a per-device or per-user basis, billed monthly. Cost depends on the number of devices, the scope of services included, and your industry’s compliance requirements. Prime Secured offers a pricing calculator to help you estimate your investment, and every engagement starts with a free assessment so we can provide an accurate proposal.

What’s the difference between managed IT services and break/fix IT support?

Break/fix support means you call for help only when something goes wrong — and you pay per incident. Managed IT services are proactive: your provider monitors your systems continuously, resolves issues before they cause downtime, and is available on an ongoing basis. Managed IT is predictable in cost and far more effective at preventing the outages and security incidents that break/fix models only address after the damage is done.

Can managed IT services replace an in-house IT team?

For most small and mid-sized businesses, yes. A managed IT partner provides broader expertise, deeper security tooling, and longer coverage hours than a single in-house IT hire can offer — typically at a lower total cost. For businesses with an existing internal IT staff member, Prime Secured also offers co-managed IT arrangements that provide additional resources and backup support without replacing your team.

Do you support remote employees?

Absolutely. Prime Secured’s managed IT services are designed for modern, distributed workforces. We provide secure remote access solutions including VPN, multi-factor authentication, mobile device management, and cloud security monitoring to ensure your employees can work safely from anywhere.

How quickly do you respond to IT issues?

Response times are defined in your service agreement. For critical issues affecting business operations, Prime Secured prioritizes rapid response. Our 24×7 monitoring means many issues are detected and resolved before you’re even aware of them. For helpdesk requests, our team is available during business hours with escalation paths for after-hours emergencies.

Do you support Microsoft 365 environments?

Yes. Microsoft 365 is one of the most common environments we manage. Our services include Microsoft 365 security posture reviews, Active Directory cleanup, advanced email protection, and ongoing configuration management to ensure your Microsoft environment is secure and optimized.

What cybersecurity tools are included in your managed IT services?

Our cybersecurity services are built into every managed IT plan. This includes 24×7 managed detection and response (MDR) for cloud, endpoint, and network environments; advanced email protection; dark web monitoring; vulnerability scanning; and secure remote capabilities. We don’t allow clients to opt out of security measures — because removing any layer compromises the effectiveness of the whole stack.

Do you offer managed IT services for small businesses?

Yes. Prime Secured works with small businesses across a wide range of industries. Our plans are scalable and designed to deliver enterprise-grade protection at a cost that makes sense for organizations without enterprise-level IT budgets. Whether you have 5 devices or 500, we build a plan around your actual needs.

How do I get started with Prime Secured’s managed IT services?

The first step is a free, no-obligation IT and security assessment. Our team will review your current technology environment, identify gaps and risks, and provide a clear picture of what a managed IT partnership with Prime Secured would look like. Request your free assessment here.